Faith Ralston, Ph.D is a consultant, psychologist and author of the book Hidden Dynamics.  Before starting her own company, Faith was the Manager of Organizational Development at Honeywell, Inc.

Faith combines 20 years of quality and organizational change experience with a strong intuitive ability and practical solutions.  Specifically, Faith coaches leaders on the human dynamics of organizational life, and building high levels of trust and teamwork throughout the organization.

Her clients include:

• Blue Cross Blue Shield Minnesota
• Medtronics
• East Central Electric Cooperative
• Price Waterhouse
• Ceridian Performance Group
• General Mills
• Deluxe Check
• American Express
• Imation

Please visit Dr. Ralston's homepage at Faith Ralston.com. 

Faith Ralston's Consulting Services

Improving Team Dynamics

Do you silently groan when you see another meeting on your calendar?  Are your management meetings sluggish and full of tension?

In today's rapidly changing environment, management teams must function well to make GOOD decisions FAST. Yet management meetings are often “time consuming, tedious, and full of turf issues.”

The Symptoms

In your staff meetings, do you frequently. . .

• Advocate — instead of listening? 
• Get lost in details?
• Withhold feedback?
• Compete for resources?
• Listen passively to dull conversations?
• Recycle old issue without resolution?
• Feel like you're wasting time?

The impact of these meeting dynamics on business performance are delayed decisions, missed opportunities and loss of profit. The quality of discussions and decisions happening in meetings COUNTS!

What's Needed

To improve meeting performance and energy, teams must:

• Think in your customers shoes
• Recognize assumptions behind decisions
• Ask the right questions
• Build a solid foundation of trust and understanding
• Foster cross functional collaboration
• Give members constructive feedback
• Optimize team members' strengths and talents

Immediate Results

Improve meeting dynamics NOW.  Learn fast action strategies to boost participants’ energy and enthusiasm for meeting time, bring focus and clarity to decision making, and address substantive issues.  The following services help management teams achieve results by improving the quality of discussions and interactions in meetings:

 SPOT CHECK
Within 24 hours you can start using actionable strategies to improve your teams performance. In  SPOT CHECK, we interview 4 - 6 team members, observe a 2 hour team meeting and interview the team for 30 minutes.  The following day we meet with the team and recommend strategies tailored to the results you want to achieve.

REAL WORK SERIES 
Get real work done — while learning better ways to do it.  In the REAL WORK series, the team will learn “just in time” training to address current business challenges. 

In monthly working sessions, participants learn how to discuss complex issues without getting bogged down, recognize hidden assumptions, adapt to different management styles,  build trust and encourage candor. Specifically, team members learn to. . .

• Ask the right questions 
• Raise and resolve concerns
• Improve decision making 
• Challenge the status quo

In these working sessions, a norm of  trust, respect and mutual collaboration develops among  team members.  Recent graduates of this program say: 

“Our biggest challenge was unlearning what  didn't work!” 
“We had to slow down to go faster.” 
“We changed a lot of bad habits and became more effective.

COACHING
Coaching in available for team leaders and facilitators to plan meeting agendas and processes to enhance meeting effectiveness. 

MEETING FACILITATION
Consultants are available to facilitate your meetings so all team members can participate equally in the meeting and progress towards objectives to be achieved.

Don't waste another minute of valuable meeting time, bogged down in minutiae that do not matter. Resolve real business issues by using processes that work.

Faith Ralston

311. Seymour Place
Minneapolis, MN
55414 USA

Tel: +1 612 333-7047