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Heider mostly speaks about leadership in a group of people, although the same principles may be applied to other areas of business, for example, distribution management. A supplier should not try to force its distributor into the pre-specified modes of operation that supplier deems as most appropriate. Rather, a supplier should facilitate the desired activities of its distributor, in a high-trust atmosphere. This is the only way of achieving the absolute requirement of the today's global economy: "quality at low cost" (Stephen Covey in his foreword to Insights on Leadership.)
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